Position Title: Executive / Senior Executive – Donor Relationship Management

Organization: TRRAIN (Trust for Retailers & Retail Associates of India)

Location: Mumbai, Maharashtra

Employment Type: Full-time

About TRRAIN

TRRAIN is a public charitable trust dedicated to creating sustainable livelihoods for Persons with Disabilities (PwDs) and women in retail and allied sectors. Through targeted skill-development programs and inclusion initiatives, TRRAIN empowers individuals to secure meaningful employment and achieve financial independence.

Role Overview

This role focuses exclusively on donor retention, communication, and grant management. Serving as the operational link between donors and on-ground execution teams, the position requires maintaining existing donor relationships, tracking project deliverables, and translating field data into transparent, engaging impact stories and reports.

Key Responsibilities

1. Donor Communication & Engagement (Verbal & Written)

- Serve as the primary day-to-day point of contact for existing corporate CSR partners, foundations, and individual donors.
- Draft high-quality written communications, including monthly program updates, quarterly narrative reports, annual summaries, and formal thank-you letters.
- Plan and host donor site visits, virtual project showcases, and interactive feedback sessions to keep partners informed and engaged.
- Respond promptly to donor inquiries regarding project timelines, metrics, and beneficiary details.

2. Grant Management & Compliance

- Track grant deliverables, timelines,



and reporting milestones against signed MOUs and donor agreements.
- Collaborate with internal program execution and monitoring teams to collect accurate field data, case studies, and quantitative metrics.
- Coordinate with the finance team to ensure financial reporting aligns with donor budgets and compliance guidelines.

3. Database & Record Maintenance

- Maintain up-to-date records of all donor interactions, communication history, key contacts, and report deadlines in the CRM.
- Organize and maintain a central repository of program photography, beneficiary success stories, and impact collateral for donor distribution.

Required Qualifications & Skills

Requirement CategorySpecific ExpectationsEducationBachelor’s degree in mass communication, English Literature, Social Work (BSW/MSW), Marketing, or Business Administration.Experience2 years of direct experience in donor servicing, key account management, corporate communications, or client success (nonprofit sector preferred).Written CommunicationStrong writing and editing skills; ability to work on raw field data into clear, persuasive impact reports and newsletters without jargon.Verbal CommunicationClear, confident spoken English; strong active listening skills for handling donor updates and leading project walkthroughs.Tools & TechProficiency in MS Office (Word, Excel, PowerPoint) and basic familiarity with CRM tools (Salesforce, Zoho, or similar).Key AttributesHigh attention to detail, strong time-management skills to hit reporting deadlines, and empathy for social development work.

📌 Executive / Senior Executive – Donor Relationship Management (Mumbai)
🏢 TRUST FOR RETAILERS & RETAIL ASSOCIATES OF INDIA
📍 Mumbai