The Collection Executive is responsible for following up with customers on outstanding dues, ensuring timely recovery, and maintaining healthy customer relationships. The role requires excellent communication skills, robust follow-up discipline, and the ability to negotiate and resolve payment delays professionally.
Key Responsibilities:
Contact customers via phone calls, WhatsApp, SMS, and email regarding overdue payments.
Follow up on outstanding EMIs, loan repayments, or invoices.
Maintain detailed records of customer interactions and recovery status.
Educate customers about payment schedules, penalties, and overdue consequences.
Coordinate with internal teams for account status updates or disputes.
Ensure daily, weekly, and monthly recovery targets are met.
Identify high-risk accounts and escalate them to the senior team.
Maintain professionalism and adhere to company compliance guidelines.