1. Collect daily, weekly, and monthly payments from customers as per the company's schedule.
2. Visit customers at their residences or business locations for payment collection.
3. Follow up with customers through phone calls, SMS, and personal visits.
4. Ensure timely collection of EMI, installment, chit subscription, and overdue payments.
5. Achieve daily, weekly, and monthly collection targets.
6. Identify overdue and default accounts and take appropriate follow-up action.
7. Maintain accurate collection records and update payment details in the company's system.
8. Issue official receipts for all payments collected.
9.
Deposit collected cash into the company's authorized bank account within the stipulated time.
10. Maintain professional relationships with customers and resolve payment-related queries.
11. Submit daily collection reports to the Collection Manager.
12. Coordinate with the branch team regarding customer payment status and pending dues.
13. Follow company policies and ethical collection practices.
- 3. QualificationsMinimum 10th / 12th / Any Degree.
- Previous experience in collection, microfinance, chit funds, banking, or financial services is preferred.
- Basic knowledge of computers and mobile applications.
- Valuable communication and customer-handling skills.
- Knowledge of the local area and language.