To provide legal guidance and support for the Company’s real estate transactions, manage customer legal queries, ensure proper documentation and support compliance with applicable legal and regulatory requirements.
KEY RESPONSIBILITIES
• Customer Legal Support: Guide customers on property transactions; address concerns relating to agreements, registrations and legal documentation; provide accurate legal information during the sales process.
• Agreement Drafting & Review: Draft and review sale agreements, booking forms, allotment letters, sale deeds, cancellation agreements and refund settlement documents.
• Documentation & Verification: Review customer KYC documents; verify completeness of transaction documents; coordinate execution of agreements and registration documents.
• Registration Coordination: Coordinate with customers and registration offices; assist with stamp duty, registration charges and related formalities; support smooth completion of registrations.
• Legal Queries & Disputes: Handle queries on ownership, title verification, RERA compliance, documentation and registration; address transaction-related disputes; prepare legal notices, responses and settlement agreements when required; coordinate escalations with senior legal counsel.
• Legal Compliance: Support compliance with RERA regulations,
property registration laws, applicable state and local regulations, and Company policies; maintain legal records and audit trails.
• CRM & Client Management: Maintain client communication on legal updates; track queries and complaints in CRM; update customer records and legal documentation; support timely resolution.
• Internal Coordination: Work with Sales, CRM, Accounts, Registration and Legal teams to support the handover from sales closure through registration and possession.
• Reporting & MIS: Maintain legal case and customer issue trackers; report on registrations, resolved complaints, pending legal cases and documentation status; update management on critical matters.
• Finance Support: Assist in preparing bills and support accounting-related activities as assigned.
PERFORMANCE EXPECTATIONS
• Accurate, complete and timely legal documentation and CRM updates.
• Prompt and skilled handling of customer legal queries and complaints.
• Timely coordination of registrations and internal handovers.
• Maintenance of reliable legal records, trackers and periodic MIS updates.
• Adherence to Company policies, confidentiality requirements and applicable legal obligations.