We are looking for an Admissions Counsellor to guide prospective applicants from their first enquiry to enrolment. You will understand their goals, explain the program clearly, assess fit and manage timely follow-ups throughout the admissions process.
Key Responsibilities
• Connect with prospective applicants through calls, WhatsApp, email and scheduled counselling sessions.
• Understand applicants’ backgrounds, career interests and learning goals to assess program suitability.
• Explain the curriculum, learning format, time commitment, fees and admissions process accurately.
• Manage cold, warm and hot leads with relevant, personalised follow-ups.
• Help applicants complete applications, submit required information and finish enrolment formalities.
• Address questions and objections professionally, escalating complex queries when needed.
• Maintain an updated CRM or Google Sheets tracker covering lead stages, conversations, follow-ups and next actions.
• Work with marketing and program teams to improve lead quality and ensure a smooth onboarding experience.
• Share recurring applicant feedback to improve admissions communication.
• Meet agreed enrolment and conversion targets while maintaining transparent, accurate counselling.
What We’re Looking For
• Solid spoken and written communication skills.
• Ability to listen, build trust and explain a program clearly.
• Consistent follow-through and strong organisational skills.
• Comfort with phone conversations, lead management and target-based work.
• Working knowledge of Google Sheets, Excel or CRM tools.
• Interest in startups, venture capital, finance or professional education.
• Prior admissions or education sales experience is preferred; freshers with relevant skills are welcome.
How Success Will Be Measured
• Lead response time and follow-up completion.
• Qualified counselling conversations and application completions.
• Application-to-enrolment conversion and paid enrolments.
• CRM accuracy and applicant experience.
What You’ll Gain
• Exposure to a venture capital learning platform and startup ecosystem.
• Ownership of the admissions journey and opportunities to improve processes.
• Experience working across sales, marketing and program operations.