We are hiring an experienced CRM Executive (Garment / Textile Merchandiser) for a B2B garment manufacturing company based in Loni, Ghaziabad.
Key Responsibilities:
- Handle customer calls and manage communication through WhatsApp groups.
- Create and maintain customer orders using Google Drive and standard formats.
- Coordinate with factory teams for order processing and timely execution.
- Follow up on production status and pending customer orders.
- Share dispatch details and delivery updates with customers.
- Handle payment follow-ups and maintain customer records.
Requirements:
- Minimum 3 years of experience in CRM / Merchandising within the garment or textile industry.
- Good knowledge of MS Excel, Google Drive and email.
- Good English communication skills (written and verbal).
- Robust customer handling and coordination skills.
- Own conveyance is mandatory.
- Candidates residing within 7–10 km of Loni, Ghaziabad will be preferred.