We are looking for motivated and target-oriented Debt Recovery Agents with valid DRA certification. The candidate will be responsible for contacting customers regarding overdue payments, negotiating repayment plans, and ensuring timely recovery of outstanding dues.
Job Title: Debt Recovery Agent (DRA Certified)
Department: Collections / Banking Operations
Experience: Experienced
Certification: DRA Certification is Mandatory
Key Responsibilities:
- Contact customers regarding overdue loan payments.
- Follow up on pending and outstanding dues.
- Negotiate repayment plans with customers.
- Handle customer queries and objections professionally.
- Maintain accurate collection records and follow-up reports.
- Achieve assigned collection targets.
- Follow ethical collection practices and company guidelines.
Eligibility Criteria:
- DRA Certification is mandatory.
- Valuable communication and negotiation skills.
- Experience in banking, finance, BPO, or collections preferred.
- Ability to handle customer objections.
- Target-oriented and result-driven approach.