Customer Support Executive (Navi Mumbai)

Customer Support Executive (Navi Mumbai)

12 Nov
|
CalibeHR Business Support Services Private
|
Navi Mumbai

12 Nov

CalibeHR Business Support Services Private

Navi Mumbai

Key Responsibilities

*Handle inbound customer calls and provide qualified support for banking-related queries.

*Assist customers with account, transaction, banking products, and service-related queries.

*Resolve customer issues efficiently while maintaining high service quality.

*Follow standard BPO/customer service processes, call handling procedures, and escalation protocols.

*Maintain accurate call records and update customer information in the system.

*Ensure proper communication, active listening, and customer satisfaction.

*Escalate complex or unresolved issues to the appropriate department.

Eligibility

*Graduate candidates with good English communication and fluency.

*Freshers and experienced candidates may apply, subject to process requirements.

*Candidates fluent in Tamil, Telugu, Kannada, Gujarati, Malayalam, or Odia can also apply.

*Strong customer-handling and communication skills are preferred.

📌 Customer Support Executive (Navi Mumbai)
🏢 CalibeHR Business Support Services Private
📍 Navi Mumbai

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