- Receive, review, and process customer claims and related documentation.
- Verify claim details and ensure all required documents are complete and accurate.
- Coordinate with customers, insurance companies, internal teams, and other stakeholders regarding claims.
- Track claim status and ensure timely follow-up and resolution.
- Maintain accurate records of claims, documents, and related correspondence.
Required Skills
- 0–2 years of experience in Claims, Insurance, Operations, or a similar role.
- Good knowledge of claim processing and documentation.
- Robust attention to detail and accuracy.
- Good communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Good analytical and problem-solving skills.
- Ability to handle confidential customer information responsibly.
- Positive knowledge of Microsoft Excel and MS Office.
- Ability to work under deadlines and manage multiple claims.
- Knowledge of Insurance, Mutual Funds, and Financial Services is preferred.
Tools
- Microsoft Excel
- Microsoft Word & PowerPoint
- CRM Software
- Insurance / Claims Management Software
- Google Workspace