*Position: Customer Support Executive – Email & Chat Process*
*Department: Customer Service*
*Process Type: Non-Voice (Email & Chat Support)*
Job Description
We are looking for experienced and customer-oriented professionals to join YES BANK's Email & Chat Support Process. The candidate will be responsible for handling customer queries, resolving service-related issues, and providing effective support through email and chat while maintaining high standards of customer satisfaction.
*Roles & Responsibilities*
* Handle customer queries through email and live chat.
* Provide accurate information regarding banking products and services.
* Assist customers with account-related queries, debit cards, credit cards, and online banking services.
* Resolve customer complaints and service requests within the defined TAT.
* Maintain professional written communication and email etiquette.
* Escalate complex customer issues to the concerned departments.
* Ensure customer satisfaction and maintain service quality.
* Follow banking policies, compliance guidelines, and data confidentiality standards.
*Eligibility Criteria*
* Qualification: Graduate (Mandatory).
* Experience: Experienced candidates only.
* Valuable written communication skills in English.
* Good typing speed and accuracy.
* Basic computer knowledge.
* Customer-handling and problem-solving skills.
* Prior experience in Email & Chat or Banking Customer Support will be preferred.
*Working Details*
Working Days: Monday to Saturday (as per weekly roster).
Working Hours: 9:30 AM to 6:30 PM.
Weekly Off: Every Sunday.
Saturday Off: 2nd and 4th Saturday of every month.
Working Saturday: 1st, 3rd and 5th Saturday (where applicable)