1. Key Roles & ResponsibilitiesA. Reception & Front Desk ManagementWelcome patients and visitors professionally.
2. Handle patient registration and maintain patient records.
3. Manage appointments and daily patient schedules.
4. Maintain patient files, reports, prescriptions and billing records.
5. Coordinate with audiologists, doctors and therapists.
6. Handle incoming calls and WhatsApp enquiries.
7. Maintain cleanliness and discipline at the reception area.
8. Manage cash receipts, payment entries and daily collections.
9. B. Telecalling & Patient Follow-upMake daily outbound calls to prospective patients and enquiries.
10. Follow up with patients who have undergone hearing tests.
11. Contact patients for hearing aid trials, demonstrations and purchases.
12. Remind patients about scheduled appointments.
13. Follow up with existing hearing aid users for servicing and maintenance.
14.
Generate appointments through database calling.
15. Contact old patients for regular hearing check-ups.
16. Explain available clinic services and promotional offers.
17. Maintain daily telecalling records and enquiry status.
18. C. Patient Coordination & Business SupportCoordinate free hearing check-up camps and promotional activities.
19. Support marketing campaigns and lead generation.
20. Maintain enquiry registers and conversion reports.
21. Coordinate with the marketing team for camp enquiries.
22. Encourage patients to visit the clinic for proper hearing evaluation.
23. Ensure every enquiry receives timely follow-up.
3. Knowledge of Clinic ServicesThe candidate should develop basic knowledge about: