Relocation Candidates are not Eligible (Within 10km from the job location will be eligible)
Job Overview
JDAC Sales Private Limited is looking for enthusiastic and customer-oriented individuals for the position of Customer Success Executive. The candidate will be responsible for handling customer queries through both voice calls and WhatsApp communication, ensuring smooth coordination and delivering a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Manage customer queries and provide timely resolutions through WhatsApp.
- Work in a blended process involving both calling and chat support.
- Assist customers with logistics-related queries, shipment updates, order status and delivery coordination.
- Maintain proper records of customer interactions and follow-ups.
- Coordinate with internal departments to ensure timely resolution of customer concerns.
- Ensure customer satisfaction through effective communication and problem-solving.
- Follow up with customers regularly and maintain professional relationships.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Good Hindi and English communication; knowledge of other languages will be an advantage.
- Basic computer knowledge and familiarity with WhatsApp.
- Ability to handle customer queries patiently and professionally.
- Valuable coordination and problem-solving skills.
- Customer service or customer support experience will be preferred.
- Candidates with prior experience in Logistics, Courier, Cargo, Transportation or Supply Chain companies will have an added advantage.
- Candidate PreferencesMale and Female candidates both can apply.
- Experienced candidates from logistics or customer support backgrounds are preferred.
Contact Details
HR Contact Person: Nameera (HR)
Company: JDAC Sales Private Limited
Contact Number: (phone hidden)
Interested candidates can contact HR directly for further details and interview scheduling.
📌 Customer Success Executive (Pune)
🏢 JDAC SALES
📍 Pune
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