WFM - RTA (Mumbai)

WFM - RTA (Mumbai)

12 Nov
|
Lumina Datamatics
|
Mumbai

12 Nov

Lumina Datamatics

Mumbai

Roles and Responsibilities :

- Monitor and analyze real-time data from various sources such as Avaya, Genesys, IEX, and Aspect to identify trends and patterns.

- Provide real-time analytics insights to stakeholders through reports and dashboards using tools like Workforce Management (WFM) software.

- Collaborate with teams to troubleshoot issues related to call center operations, including root cause analysis and resolution.

- Develop and maintain documentation of monitoring procedures, policies, and best practices for quality assurance purposes.

Job Requirements :

- 2-5 years of experience in a similar role or industry.

- Robust understanding of real-time analysis principles and techniques.

- Proficiency in working with multiple systems such as Avaya, Genesys, IEX, Aspect.

📌 WFM - RTA (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai

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