Role & responsibilities

- Hardware Support &
- Maintenance:

Diagnose and repair desktops, laptops, printers, and peripherals. Upgrade components like RAM, hard drives, or SSDs.

- Software Installation &

- Configuration:

Deploy and update operating systems (Windows, macOS, Linux) along with office and business applications (e.g., Microsoft 365, Outlook).

- Ticketing &

- Incident Management:

Log, track, and resolve user technical issues using ticketing systems like ServiceNow or Jira. Escalate complex problems to Level 2/3 teams.

- User &

- Access Administration:

Manage user accounts, password resets, and permissions using directories like Active Directory or Azure AD.

- New Employee Onboarding: Set up current workstations, configure accounts, install required software packages, and hand over operational systems.

- Network &

- Connectivity Support:

Troubleshoot basic local area networks (LAN/WAN), Wi-Fi, VPN connections, routers, and switches.

- Security &

- Patch Management:

Apply security updates, antivirus scans, endpoint encryption, and compliance checks.

- Documentation: Record technical solutions, update inventory logs, and maintain knowledge base articles.

Preferred candidate profile

📌 Walk-in || IT Desktop Support Engineer (Coimbatore)
🏢 Kovai Medical Center and Hospital (KMCH)
📍 Coimbatore