Serve as the first point of contact for support requests via the Service Portal and phone.
- Clarify, screen, and resolve user-reported issues.
- Maintain and update support documentation and knowledge base articles.
- Provide 2nd level support for a wide range of business-critical applications.
- Liaise with internal product teams and external vendors to coordinate issue resolution.
📌 Walk-in || It Support Specialist (Bengaluru)
🏢 Talentfleet
📍 Bengaluru
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