DESIGNATION

Assistant Manager/Deputy Manager

POSITION GRADE

L1/L2

JC CODE

DEPARTMENT

Centralized medical calling team | Customer Service

REPORTING POSITION

Manager Centralized medical calling team

WORK LOCATION

Goregaon (East), Mumbai. Corporate office

KEY RESPONSIBILITIES

- Handle Outbound calls customers to complete the physical medicals prior to policy issuance
- Should maintain a Qualified behaviour with the customer throughout the calling process.
- Give complete and correct information on all the product purchased by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process




- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate – preferably B.Com

Work experience in years: 1- 3 years

Skills / experience required

- Candidates with preferably Insurance background/Voice - Customer service industry
- Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Assamese, Bengali, Tamil and Malayalam,)
- Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotational shifts

interested candidates kindly share me with your updated resume- [email protected] whats app - (phone hidden)

Note - we are hiring only in western line candidates.

(Byander till churchgate)

📌 Walk-in || Customer service - Blended Process (Mumbai)
🏢 Kotak life insurance company
📍 Mumbai