Hexaware Technologies Hiring for Customer Service Executive (Voice Process)
Company: Hexaware Technologies
Position: Customer Service Executive – Voice Process
Job Location: MBP, Mahape, Navi Mumbai
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
Hexaware Technologies is hiring enthusiastic and customer-focused professionals for its Customer Service Voice Process.
We are looking for candidates with excellent English communication skills, a customer-centric approach and prior experience in handling voice-based customer interactions.
This is an excellent opportunity for candidates seeking a stable day-shift role with fixed weekends off.
Key Responsibilities
- Handle inbound and/or outbound customer service calls as per business requirements.
- Address customer queries, concerns and requests professionally.
- Provide accurate information and appropriate solutions to customer issues.
- Maintain high standards of customer satisfaction and service quality.
- Understand customer requirements and ensure timely resolution of queries.
- Communicate effectively with customers in English.
- Maintain accurate records of customer interactions and update relevant information in the system.
- Follow company policies, process guidelines and quality standards.
- Ensure a positive customer experience through professional and courteous communication.
Eligibility Criteria
- Education: HSC (12th Pass) / Any Graduate.
- Experience: Minimum 6 months of voice process experience.
- Communication: Excellent verbal communication skills in English are mandatory.
- Good listening, interpersonal and problem-solving skills.
- Customer-focused attitude with the ability to handle customer queries efficiently.
- Candidates should be comfortable working from the office.
Work Schedule
- Shift Timing: 8:00 AM – 5:00 PM (Fixed Day Shift).
- Working Days: 5 Days a Week.
- Weekly Offs: Saturday & Sunday (Fixed).
- Work Mode: Work From Office.
Salary & Benefits
- Fixed day shift.
- Saturday and Sunday fixed weekly offs.
- Prospect to work with a reputed multinational organization.
Important Location Eligibility Due to specific location boundaries defined by the company, applications are accepted ONLY from candidates residing in the following locations:
Central Line: Ambernath to Ghatkopar.
Trans-Harbour Line: Thane to Panvel.
Harbour Line: Vashi to Chembur.
Candidates residing outside the above-mentioned locations will not be considered.
Interested Candidates
Candidates meeting the above eligibility criteria can contact: