Role & responsibilities

- Handle inbound and outbound calls from patients professionally and efficiently.

- Schedule, reschedule, and confirm appointments for consultations and surgeries.

- Provide accurate information about hospital services, doctors, locations, and operating hours.

- Address patient queries with empathy, patience, and a customer-centric approach.

- Ensure a seamless patient experience through effective communication and timely follow-ups.

Preferred candidate profile

- Educational Qualification: Any graduate.

- Communication Skills: Excellent verbal communication skills in English.

- Language Proficiency: Fluency in at least one additional language Tamil, Telugu, Kannada, Hindi, Marathi, or Malayalam.

- Interpersonal Skills: Solid communication skills, empathy, active listening, and the ability to deliver an excellent patient experience.

- Experience: Prior experience in customer service, contact centers, BPO, healthcare, or hospitality will be an added advantage.

📌 Walk-in || Contact Center Specialist (Chennai)
🏢 Dr Agarwals Eye Hospital
📍 Chennai