Mega Walk-In Interview || Customer Care Executive (Inbound Voice Process)
Role & responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Resolve issues promptly while adhering to service level agreements.
- Document interactions in the CRM system accurately.
- Escalate complex cases to appropriate teams.
- Provide product knowledge and guidance to customers.
- Identify trends and suggest process improvements.
- Meet daily and weekly performance metrics.
- Participate in training and knowledgesharing sessions.
- Maintain professionalism and empathy in all communications.
Preferred candidate profile
- Qualifcation: Undergraduate/Graduate.
- Languages: Tamil/Malayalam.
- Valuable communication skills.
- Basic computer knowledge.
- Willingness to work in shifts.
- Immediate joiners preferred.
- Attractive salary plus WORK FROM HOME after 3 months.
Location: Manchester Square,
No. 12/5 (1st Floor) & No. 2/1 (2nd Floor),
Puliyakulam Road,
Opposite Kidney Centre,
Coimbatore, Tamil Nadu 641037
Interested candidates can walk in and attend the interview!