Role & responsibilities

- Manage, mentor, and monitor the performance of the telecalling team.
- Develop calling scripts, customer engagement plans, and follow-up strategies.
- Oversee lead generation and conversion efforts through telephonic outreach.
- Coordinate with marketing and sales teams to align on offers, promotions, and campaigns.
- Track and analyze daily calling reports, lead status, and customer feedback.
- Handle escalated customer inquiries and ensure high-quality service standards.
- Build and maintain a database of corporate clients and high-value customers.
- Implement strategies to enhance appointment conversions and showroom walk-ins.
- Ensure CRM software is updated regularly with call logs, leads, and follow-ups.
- Train staff on soft skills, product knowledge, and brand positioning.
- Conduct regular team meetings to communicate targets, strategies, and best practices.




- Develop and implement effective telecalling strategies to achieve sales and lead generation targets.
- Collaborate with sales, marketing, and other departments to ensure alignment of goals and strategies.
- Oversee the maintenance and effective utilization of CRM systems and telecalling tools.
- Set transparent, measurable goals and targets for the telecalling team.
- Track and report on key metrics such as call volume, conversion rates, talk time, and customer satisfaction.
- Prepare regular performance reports for senior management, highlighting achievements, challenges, and recommendations.
- Implement strategies to improve conversion rates and overall team efficiency.
- INTERVIEW DATE : 21 and 22nd November 2026
- INTERVIEW VENUE : BHIMA JEWELLERY MADURAI , 137, W Masi St, Valaiyal Kadai, Madurai Main, Madurai, Tamil Nadu 625001
- INTERVIEW TIME : 10.00 A.M to 03.00 P.M

📌 Walk-in || Corporate Manager (Madurai)
🏢 BHIMA JEWELLERY
📍 Madurai