End-User Support

Provide L1/L2 support for desktops, laptops, and peripherals

End user support, O365/Outlook, Wi-Fi issues, Hardware, Printer configuration, Ticketing Tool.

Desktop Support Engineer L1+ End user support, O365/Outlook, Wi-Fi issues, Hardware, Printer configuration, Ticketing Tool.

Resolve hardware and software issues within defined SLAs

Assist users with OS, email, VPN, and application-related problems

Software installation and upgrades

Access requests (AD, email, shared drives)

Maintain request turnaround time (TAT)

Asset Management

Maintain inventory of IT assets (desktops, laptops, accessories)

Track asset allocation, movement, and decommissioning

Ensure proper documentation and asset tagging

Desktop Maintenance & Health Checks

Perform regular system health checks

Ensure antivirus updates, patch management,



and OS updates

Monitor system performance and disk usage

. User Onboarding & Offboarding

Configure systems for recent joiners (laptop, email, access)

Recover assets and revoke access for exiting employees

Ensure compliance with IT policies

. Network & Connectivity Support

Troubleshoot LAN/Wi-Fi/VPN issues

Coordinate with network teams for complex issues

Ensure minimal downtime for users

Interested candidates can call or whatsapp on (phone hidden) also can share resume on [email protected]

Regards

Sunita

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Urgent Hiring for Desktop Support Engineer (Navi Mumbai)
🏢 Verastar Solutions Private
📍 Navi Mumbai