- Overall experience: 5 years
- Minimum 1 year as Team Lead
- Age: 45 years
- Qualification: Graduate
- Language: English
PREFERRED SKILLS
- Handling social media platforms – Complaint Management and Escalation Desk.
- Analyze customer feedback and complaints to identify trends and areas for improvement.
- Proficiency in using CRM software to track and manage customer interactions efficiently.
MANDATORY CRITERIA
- Excellent in feedback, coaching and mentoring teammates.
- Proficient in all operational metrics.
- Adaptable with 24×7 shifts and 2 rotational weekly offs.
INTERVIEW MODE: Telephonic WORKING MODE: Work From Office WORKING DAYS: 5 Days SALARY / IN-HAND: Up to 6.8 LPA Pay: ₹680,000.00 per year
Work Location: In person
📌 Travel Process (ORM / Operations) - Team Lead (Navi Mumbai)
🏢 Wrixty Services pvt
📍 Navi Mumbai
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