Satyam Exim is looking for a Trainee Success & Relationship Executive to stay connected with participants who have attended our Export & Import training programs.
You will speak with trainees regularly, understand their business ideas and progress, record their challenges, and coordinate relevant support with our team. This role suits someone who enjoys listening, building relationships and following through on commitments.
Key responsibilities
- Make daily follow-up calls to existing trainees.
- Understand their product interests, business ideas, current stage and next steps.
- Track progress in areas such as product selection, sourcing, documentation and buyer search.
- Record conversations accurately in Excel, Google Sheets or our CRM.
- Maintain a next action and follow-up date for each trainee.
- Identify support requirements and share them with the appropriate team member.
- Coordinate meetings, mentoring calls and relevant program updates.
- Manage skilled WhatsApp communication and respond to routine enquiries.
- Submit a brief daily report covering follow-ups, progress and pending issues.
- Maintain confidentiality of trainee and business information.
Candidate requirements
- Fluent spoken Telugu and working English.
- Clear communication, good listening skills and a professional telephone manner.
- Basic knowledge of Excel or Google Sheets, email and WhatsApp.
- Strong organization, accurate record-keeping and consistent follow-up.
- Ability to understand concerns and coordinate a response without making unsupported promises.
- Previous experience in customer support, relationship management, education counselling or follow-up calling is preferred.
- Export/import knowledge is helpful; role-specific training will be provided.