Telecalling Officer, telecalling execuive (Chennai)

Telecalling Officer, telecalling execuive (Chennai)

12 Nov
|
SMFG India Credit
|
Chennai

12 Nov

SMFG India Credit

Chennai

Roles and Responsibilities :

- Handle outbound collection and recovery calls for delinquent customer accounts.

- Manage assigned collection buckets and ensure timely recovery of overdue payments.

- Negotiate payment commitments and follow up with customers for closure.

- Maintain collection records and update customer interactions in the system.

- Achieve monthly collection and productivity targets.

- Escalate critical or high-risk cases to the concerned team.

- Adhere to company policies and regulatory guidelines during collection activities

Job Requirements :

- 1-5 years of experience in BPO/Call Centre setting, preferably in debt recovery or collections role.

- Excellent communication skills with ability to handle high-pressure situations. (Required Telugu and Kannada)

- Proficiency in MS Office applications, particularly Excel and Word.

📌 Telecalling Officer, telecalling execuive (Chennai)
🏢 SMFG India Credit
📍 Chennai

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