A collection telecaller at IIFL Finance is responsible for collecting EMIs from delinquent customers over the phone.

Their includes:

- Calling customers: Making calls to collect EMIs from customers who are behind on payments
- Adhering to calling script: Ensuring that they follow the calling script and maintain call quality
- Achieving daily resolution rate: Working to achieve the daily resolution rate (DRR)
- Speaking online payments: Ensuring that they speak online payments on connected calls

Some other responsibilities of a telecaller at IIFL Finance include:
- Gathering leads and generating sales
- Following up with customers to offer recent products or services
- Documenting customer feedback
- Interacting with customers via various channels, such as live chat, emails, social media, and direct calls
- Modifying sales pitches based on customer demand

IIFL Finance is a financial services company that offers a variety of services, including gold loans, business loans, personal loans, and financial advisory services.

📌 Telecaller- Hyderabad
🏢 IIFL Home Loans
📍 Hyderabad