About the Role

HKM Charitable Foundation is seeking a confident, empathetic, and organized female Tele-Calling Executive to join our team in Hyderabad. In this role, you will be the first point of contact for parents inquiring about our four campuses across Shamshabad, Ghatkesar, Kokapet, and Manikonda. You will engage with warm leads, understand family requirements, and guide parents through the admissions journey by scheduling campus visits.

Key Responsibilities

- Lead Response: Contact current parent inquiries within 5 minutes of receipt to provide timely support.
- Need Assessment: Conduct structured discovery calls to understand the child's age, grade level, residence location, target enrollment date, and educational preferences.
- Campus Mapping: Recommend the most suitable campus option based on geographic proximity and transport convenience.
- Visit Scheduling: Book campus visits, confirm appointments via WhatsApp, and deliver confirmation reminders a day prior to the visit.
- Inquiry Resolution: Address parent queries regarding school fees, curriculum, and distance transparently and accurately.
- CRM Management: Log all call details, outcomes, parent feedback, and objections into the CRM on the same day.
- Marketing Feedback Loop: Share insights from parent interactions with the performance marketing team to continuously improve campaign targeting and ad messaging.

Requirements

Education &

Experience

- Any Graduate with a minimum of 1 year of experience in Telecalling, Inside Sales,



Educational Counseling, BPO, or Customer Support.
- Prior experience handling school or college admissions is preferred.

Key Skills & Competencies:

- Multi-lingual Proficiency: Fluent in English, Telugu, and Hindi.
- High Call Volume Capability: Comfortable making 70 to 90 calls per day.
- Systems & Software: Proficiency with MS Office tools, CRM software, and WhatsApp Business.
- Interpersonal Skills: Patient, empathetic, and persuasive when communicating with anxious or undecided prospective parents.

Work Schedule & Location Details:

- Location: Narsingi / Kokapet, Hyderabad
- Work Model: Hybrid (In-office on Monday & Thursday; Work From Home on remaining days)
- Working Days: 6 days a week (Monday to Saturday; Sunday weekly off)
- Work Hours: 9:30 AM to 6:00 PM (Flexibility for extended hours during peak admissions season from November to March)

Benefits

Remuneration & Incentives:
- Base Salary: INR 25,000 to INR 30,000 per month (negotiable based on experience).
- Performance Incentives: Up to INR 50,000 additional incentive structure.

Perks & Enablement:

- Meals provided on working days.
- Complete onboarding and training covering campus details, curricula, transport routes, and fee structures.
- Direct access to lead management software and dedicated marketing support.
- Collaborative, supportive, and spiritually conducive workplace environment.
- Professional development and career growth opportunities within the organization.

📌 Tele-calling Executive (Lead Nurturing) (Hyderabad)
🏢 CloudRay India
📍 Hyderabad