We are looking for a friendly and proactive Telecaller for Cycle House to handle customer enquiries, generate service bookings, and maintain good customer relationships. The candidate will be responsible for communicating with potential and existing customers and promoting our doorstep bicycle service.
Key Responsibilities
- Handle incoming customer calls and respond to service enquiries.
- Contact and follow up with leads received through Facebook and Instagram.
- Explain doorstep bicycle servicing, including service details and benefits.
- Convert customer enquiries into confirmed service bookings.
- Coordinate and schedule bicycle pickup and drop services.
- Follow up with existing and old customers to encourage repeat bookings.
- Maintain daily call records, lead details,
and booking reports.
- Provide timely updates to customers regarding their service bookings.
Requirements
- Good communication and telephone handling skills.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to handle customer enquiries professionally.
- Valuable follow-up and customer relationship management skills.
- Basic knowledge of social media leads (Facebook and Instagram).
- Previous telecalling experience is preferred but not mandatory.