Role Summary The Pre-Sales Executive is the first point of contact for prospects of ARc by Haique. You will call new leads, introduce the brand and its product range, understand the requirement, qualify the opportunity and hand over serious leads to the sales team. You will also run structured follow-up calls so that no inquiry, quotation or sample request goes cold.

Key Responsibilities

- Call current leads from digital campaigns, website and social media inquiries, exhibitions, referrals and databases.

- Respond to inbound inquiries within the defined turnaround time.

- Introduce ARc by Haique, its collections and its USPs clearly and professionally.

- Understand the prospects requirement: project type, location, area, material preference, timeline and budget range.

- Qualify leads and schedule meetings, showroom visits, site visits or product presentations for the sales team.

- Share brochures, catalogues, price lists and basic product details by WhatsApp or email after the call.

- Make regular follow-up calls on shared quotations, samples and catalogues, pending decisions and lapsed leads.

- Re-engage cold and dormant leads with fresh offers or launches.

- Record every call, lead status, remark and next follow-up date in the CRM or Excel on the same day.

- Hand over qualified leads to the sales team with a complete brief.

- Coordinate with the sales, marketing and dispatch teams on lead flow, samples and inquiries.





- Collect market feedback, such as competitor offerings, pricing and customer objections.

- Prepare daily call reports and weekly lead and conversion reports.

Required Qualifications

- Graduate in any discipline (BBA or a marketing or sales specialisation preferred).

- 2–5 years of experience in tele-calling, pre-sales, inside sales or lead generation.

Experience in building materials, interiors, tiles, stone, real estate or a similar field is an advantage. Freshers with strong communication skills may be considered.

Skills & Competencies

- Fluent and confident in English and Hindi (a regional language is a plus).

- Pleasant telephone voice, good listening and a courteous, professional manner.

- Ability to handle objections and keep a conversation going without being pushy.

- Strong follow-up discipline and good time management.

- Working knowledge of MS Excel, email, WhatsApp Business and CRM tools.

- Target-driven, patient and resilient.

- Interest in design, architecture and premium surfaces, and willingness to learn product details.

Key Performance Indicators (KPIs)

- Number of outbound and follow-up calls per day

- Number of qualified leads generated

- Lead-to-meeting or site-visit conversion ratio

- Follow-up completion rate

- CRM update accuracy and timeliness

- Lead response time

📌 Tele Sales Executive (Udaipur)
🏢 Esprit Stones
📍 Udaipur