- Provide first-level technical support to end users and ensure timely issue resolution
- Monitor and manage user support requests while maintaining a high standard of customer service
- Collaborate with internal technical teams to troubleshoot and resolve system-related issues
- Support the development and implementation of workarounds for urgent or critical issues to ensure business continuity
- Ensure all support activities are handled within agreed Service Level Agreements (SLAs)
- Conduct user training sessions and product walkthroughs to support onboarding and effective product usage
- Maintain accurate documentation of issues, resolutions, and support activities
- Escalate complex technical issues to relevant teams when required
- Assist users with system navigation, troubleshooting, and operational guidance
- Prior experience in ERP customization and first-level ERP support will be considered an added advantage
- Experience with Microsoft Power Platform tools such as Power Automate,



Power Apps, and Power BI will be an added advantage

Requirements

- 3+ years of experience in the software industry or a related technical support environment
- Experience working in SLA-driven support or help desk environments
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written communication skills in English
- Robust interpersonal and customer handling skills
- Ability to manage multiple tasks and work under pressure
- Good decision-making and issue-resolution capabilities

Preferred Skills

- Exposure to ERP systems and customization support
- Familiarity with Microsoft Power Platform technologies
- Understanding of customer support best practices and ticketing systems
- Ability to conduct end-user training and product demonstrations

📌 Technical Support Executive (Kolkata, Siliguri, Guwahiti, Coonoor, Coimbatore, and Cochin)
🏢 George Bernard Consulting
📍 Kolkata