– Team Leader (BPO Healthcare – IVF Process) Experience: Minimum 1 Year of Team Leader experience in the IVF / Healthcare BPO process. Job Responsibilities - Manage and lead a team of customer support executives.

- Handle inbound and outbound patient calls related to IVF treatments.
- Monitor team performance and achieve daily/monthly targets.
- Ensure quality standards and customer satisfaction.
- Conduct team briefings, feedback sessions, and performance reviews.
- Handle escalations and resolve patient queries effectively.
- Track team productivity, attendance, and performance reports.

Requirements - Minimum 1 year of experience in the IVF process.

- Team handling experience is preferred.
- Valuable communication and leadership skills.
- Knowledge of IVF procedures and patient coordination.
- Ability to manage targets and team performance. Job Role:Team Leader Industry: BPO – Healthcare / IVF English should be Fluent BPO team leader Required dont apply if dont have similar experience

📌 Team Leader -Healthcare BPO (Bengaluru)
🏢 Vindhya e infomedia
📍 Bengaluru