The Collection Team Leader is responsible for managing and supervising a team of collection executives to ensure timely recovery of outstanding dues, achievement of collection targets, reduction of delinquency, and maintenance of customer relationships. The role involves monitoring team performance, ensuring compliance with company policies, and driving collection efficiency.

Key Responsibilities

1. Team Management

- Lead, motivate, and supervise a team of collection executives.
- Allocate daily targets and monitor individual performance.
- Conduct daily team meetings and performance reviews.
- Provide regular training, coaching, and feedback to team members.

2. Collection & Recovery

- Ensure achievement of daily, weekly, and monthly collection targets.
- Monitor overdue accounts and ensure timely follow-ups.
- Handle high-value, critical, and escalated delinquent accounts.
- Develop strategies to improve collection efficiency and recovery rates.

3. Performance Monitoring

- Track team productivity, collection efficiency, and recovery ratios.
- Prepare daily, weekly, and monthly MIS reports.
- Identify performance gaps and take corrective actions.
- Monitor calling productivity, PTP (Promise to Pay), and PTP conversion.

4. Customer Handling & Escalation





- Handle customer complaints and escalations professionally.
- Ensure effective communication and negotiation with customers.
- Support team members in resolving difficult collection cases.
- Maintain professional customer relationships.

5. Compliance & Quality

- Ensure adherence to company collection policies and processes.
- Monitor call quality and field collection activities, where applicable.
- Ensure ethical collection practices and regulatory compliance.
- Maintain accurate collection records and documentation.

Required Skills

- Robust team leadership and people management skills.
- Excellent communication and negotiation abilities.
- Target-oriented and result-driven approach.
- Good analytical and problem-solving skills.
- Knowledge of collection processes and recovery strategies.
- Proficiency in MS Excel and MIS reporting.
- Ability to work under pressure and meet deadlines.

Qualifications & Experience

- Graduate in any discipline.
- 2–5 years of experience in collections or recovery.
- At least 1–2 years of team handling experience preferred.
- Experience in banking, NBFC, fintech, telecom, or financial services collections is an advantage.

Work Location: In person

📌 Team Leader - Collections (Gurugram)
🏢 MoneyCat
📍 Gurugram