We are hiring for Team Lead Customer Service, Voice (Fintech Process)

Location: Ghansoli, Navi Mumbai

Job Role:-

Lead and oversee Digital Payments operations, ensuring productive service delivery, SLA compliance, and team performance across UPI, Cards, Wallets, and Payment Gateway processes. Responsible for operational excellence, stakeholder management, and driving continuous process improvement through effective leadership.

Key Responsibilities:-

- Ensure SLA compliance and drive team performance.
- Analyze processes and implement efficiency improvements.
- Manage team operations, employee concerns, and administrative activities.
- Lead, coach, and develop team members to achieve business objectives.
- Manage client expectations through effective communication.
- Set clear goals, provide feedback, and support team development.
- Partner with cross-functional teams to resolve operational challenges.
- Track, analyze, and report team performance metrics.

Criteria:-

- Graduation (any stream).




- Overall 5 years including 18 months experience as a Team Lead from any inbound call center into customer service domain.
- Excellent leadership, coaching, and people management skills.
- Strong communication and interpersonal abilities.

Shift timings: 24x7 rotational (9 hour shift)

Week Off: 6 days working (1 rotational off)

If the above role aligns with your experience and skill set, please share your updated resume at [email protected] or connect with me on WhatsApp at (phone hidden).

Role: Team Leader, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills BPO OperationsCustomer Service OperationsCSATInbound Customer ServiceVoice Process Call Center OperationsShrinkageAttritionSLAEscalationsCustomer OperationsProcess ManagementPeople Management SkillsProductivityUtilizationFintechOccupancy

📌 Team Lead Operations For Fintech Process (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai