: Supermarket Manager

We are seeking an experienced, results-driven Supermarket Manager to oversee daily store operations, lead the team, achieve sales and profitability targets, and deliver an excellent customer experience. The role requires strong leadership, retail operations knowledge, inventory control, and customer-service skills.

Key Responsibilities

- Manage the day-to-day operations of the supermarket, including opening and closing procedures, staffing, cleanliness, store presentation, and customer service.

- Lead, train, schedule, motivate, and evaluate cashiers, sales assistants, storekeepers, and department supervisors.

- Ensure shelves, displays, promotional areas, signage, and product categories are well stocked, correctly priced, labeled, and visually appealing.

- Monitor sales performance, analyze trends, and implement actions to achieve monthly and annual sales, margin, and profitability targets.

- Manage inventory through ordering, receiving, storage, stock rotation, replenishment, stock counts, and reconciliation.

- Minimize stock shortages, overstocking, expiry, damages, theft, and other shrinkage; investigate variances and implement corrective actions.

- Supervise POS operations, cash handling, daily banking, discounts, refunds, and cash-office procedures.

- Resolve customer complaints, escalations, and service issues promptly while maintaining a positive shopping experience.

- Coordinate with suppliers and procurement teams on orders, deliveries, pricing, product availability, and promotional activities.

- Monitor operating expenses, labor costs, wastage, and store budgets to improve cost efficiency.





- Ensure compliance with company policies, food-safety and hygiene standards, health-and-safety regulations, and applicable legal requirements.

- Prepare and review daily, weekly, and monthly reports on sales, inventory, staffing, shrinkage, customer feedback, and store performance.

- Identify operational gaps and implement continuous-improvement initiatives across the store.

Requirements

- Bachelor’s degree or diploma in Business Administration, Retail Management, Marketing, Accounting, or a related field is preferred.

- Proven experience in supermarket, retail, or store management; prior managerial experience is strongly preferred.

- Strong knowledge of retail operations, merchandising, inventory control, POS systems, cash management, and loss prevention.

- Excellent leadership, communication, problem-solving, and customer-service skills.

- Ability to analyze sales, stock, and financial reports; proficiency in Microsoft Excel and retail-management software is desirable.

- High integrity, attention to detail, and the ability to work under pressure.

- Willingness to work flexible hours, including weekends, holidays, and peak trading periods.

Key Performance Indicators

- Achievement of sales, gross-margin, and profitability targets.

- Inventory accuracy, stock availability, and reduction in shrinkage.

- Customer-satisfaction scores and complaint-resolution quality.

- Staff productivity, attendance, retention, and training outcomes.

- Store hygiene, safety compliance, and audit results.

Pay: ₹45,000.00 - ₹60,000.00 per month

Perks

- Food provided

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Supermarket Manager (Kochi)
🏢 Malls
📍 Kochi