o Build and maintain robust relationships with key stakeholders (parents, faculty, teachers, students, internal teams, and regulatory bodies).
o Act as a bridge between stakeholders and the organization, ensuring concerns are addressed as per policies.
2. Communication & Coordination:
o Support institutes in communication strategies to keep stakeholders informed and engaged.
o Handle stakeholder communication, including regulatory bodies, as required.
3. Issue Resolution & Grievance Handling:
o Address and resolve stakeholder inquiries, feedback, and escalations. o Identify and proactively resolve concerns in collaboration with relevant teams.
o Ensure smooth processes for grievance handling and service delivery. 4. Feedback Collection & Process Improvement:
o Implement tools like Survey, Google Forms for feedback collection and NPS surveys. o Analyze feedback, identify improvement areas, and drive action plans with cross functional teams.
o Develop and refine policies and systems for enhanced stakeholder service.
5. Training & Development:
o Conduct training for internal teams on stakeholder engagement and service practices.
o Educate staff on best practices for handling stakeholder interactions. 6. Metrics & Reporting:
o Define and track KPIs to measure stakeholder experience effectiveness.
o Provide regular reports and insights to senior management on trends and areas of improvement.
7. Innovation & Cross-functional Collaboration:
o Stay updated on industry trends to implement innovative stakeholder experience strategies.
o Work closely with various departments (admissions, academic teams, support functions) for a cohesive approach
Job Knowledge (Prerequisite)
Strong coordination and communication skills to manage multiple stakeholders.
Experience in handling student grievances, issue resolution, and process improvement.
Proficiency in data analysis, feedback collection tools (Google Forms), and reporting.
Understanding of stakeholder engagement principles and customer service best practices.
Ability to work collaboratively with internal teams and external stakeholders.
Knowledge of policy-making, service improvement frameworks, and regulatory communication.
📌 Stakeholder Experience - Customer Strategy and Analytics (NPS/SCAT) (New Delhi)
🏢 Apeejay Stya Group
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.