Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

- Manage system health, onboard current enterprise accounts, and maintain LogicMonitor collectors across on-premise, cloud, and hybrid environments.

- Create and configure LogicModules, DataSources, and PropertySources to meet specific monitoring requirements for new or unsupported devices.

- Write, test, and maintain scripts (in languages like Python, Groovy, and PowerShell) and REST API queries to automate daily workflows and alert thresholds.

- Develop and manage integrations between LogicMonitor and third-party ITSM, event management, or team collaboration tools.

- Design custom device dashboards for stakeholders and set up automated alert/incident workflows.

- Resolve incidents related to alert false-positives, metric collection failures, or faulty LogicModules.

Skill Requirements

- Solid understanding of enterprise network architectures, fault management,



and monitoring protocols (e.g., SNMP, WMI, ICMP, CloudWatch APIs).

- Proficiency in scripting and automation languages including Python, Groovy, and PowerShell.

- Hands-on experience with REST API queries and automating repetitive tasks.

- Advanced knowledge of LogicMonitor concepts (Collectors, JobMonitors, LogicModules).

- Familiarity with IT service management (ITSM) systems, release/change management processes, and cloud networking (such as Azure or AWS).

- Strong analytical and logical thinking skills for complex infrastructure debugging.

- Ability to work well within cross-functional teams and collaborate on incident communication.

Must Have Skill

Logic monitor

Good to Have Skill

Other Requirements

- Typically requires 3-5+ years of experience and hands-on of enterprise monitoring tools

- Vendor-recognized certifications are highly valued & proffered.

📌 Sr Administrator (Tools & Automation) (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar