- Strong service delivery and IT service management capability, including practical application of ITIL practices.
- Deep knowledge of enterprise IT services and the ability to manage complex services across multiple technology domains, locations, cultures and supplier boundaries.
- Strong business and commercial awareness, with the ability to balance service quality, risk, consumption, cost and customer outcomes.
- Excellent analytical skills, with the ability to convert operational data, employee experience feedback and satisfaction trends into transparent insights, service narratives and prioritised actions.
- Excellent stakeholder engagement, facilitation, negotiation, influence management and executive communication skills.
- Excellent written communication, documentation, governance reporting and presentation skills.
- Ability to lead complex escalations, rapidly appraise situations,



coordinate stakeholders and drive resolution.
- Proven ability to develop and execute service improvement plans through to measurable closure.
- Ability to manage multiple priorities with strong attention to detail, sound judgement and an outcome-focused approach.
- Comfortable working through ambiguity, competing priorities and cross-functional dependencies.
- Working knowledge of AI/ML platforms and cloud environments such as Azure, AWS or GCP.
- Understanding of incident, problem, change, service level, continuity, capacity, supplier and risk management.
- Ability to identify and shape new service initiatives or projects based on stakeholder and business needs.

📌 Service Delivery Manager: AI Platforms (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru