We are looking for a customer-focused and enthusiastic Service Advisor to join our Service Department at Espirit Toyota. The candidate will be responsible for handling customer service requirements, coordinating vehicle servicing and repairs, and ensuring excellent customer satisfaction throughout the service process.
Key Responsibilities
- Welcome customers and understand their vehicle service and repair requirements.
- Prepare job cards and record customer complaints accurately.
- Explain service requirements, repair estimates, and delivery timelines to customers.
- Coordinate with service technicians and workshop staff for timely vehicle servicing.
- Provide regular updates to customers regarding vehicle repair status.
- Ensure timely vehicle delivery and maintain customer satisfaction.
- Handle customer queries, complaints, and service-related issues professionally.
- Follow up with customers after vehicle servicing to collect feedback.
- Promote periodic maintenance, value-added services, and service packages.
- Maintain proper service records and documentation.
Requirements & Qualifications
- Degree or Diploma in Automobile/Mechanical /Electrical Engineering preferred.
- 1–4 years of experience in automobile service or customer handling.
- Valuable communication and interpersonal skills.
- Basic knowledge of automobile technology and vehicle maintenance.
- Customer-oriented approach with problem-solving abilities.
- Knowledge of MS Office and basic computer operations.
- Experience in a Toyota dealership or automobile service centre will be an added advantage.
Key Skills
- Customer Relationship Management
- Automobile Service Knowledge
- Communication Skills
- Problem Solving
- Customer Complaint Handling
- Coordination and Teamwork