Location: Kochi

Job SummaryWe are looking for an experienced and dynamic Senior Operations Manager to oversee and manage the overall clinical operations across our healthcare centers. The ideal candidate should have a strong clinical background, excellent leadership and team management skills, and hands-on experience in healthcare operations. The role involves ensuring smooth clinical functioning, maintaining quality standards, improving operational efficiency, and driving organizational growth.

Key Responsibilities

- Oversee and manage day-to-day clinical operations across multiple centers.
- Ensure smooth functioning of clinical departments and efficient patient care delivery.
- Lead, guide, and supervise clinical and non-clinical teams.
- Monitor center performance, operational efficiency, productivity, and business targets.
- Ensure adherence to clinical protocols, healthcare standards, and company policies.
- Coordinate with doctors, nursing teams, Center Managers, and other departments for effective operations.
- Monitor patient experience, service quality, and handle escalations effectively.
- Identify operational gaps and implement process improvements.
- Ensure proper utilization of manpower, medical resources, and infrastructure.
- Monitor clinical documentation, reports, and operational compliance.
- Coordinate with HR, Finance, and Management for smooth operational functioning.




- Prepare and present periodic operational performance reports to senior management.
- Support business growth through effective clinical operations and strategic planning.

Requirements
- Educational Qualification: MBBS / MBA in Hospital or Healthcare Management / M.Sc. Nursing.
- Minimum 2–8 years of experience in healthcare or hospital operations management.
- Strong experience in handling clinical operations and managing healthcare teams.
- Experience in multi-specialty hospitals, healthcare chains, or multi-center clinical setups will be preferred.
- Strong leadership, decision-making, and problem-solving abilities.
- Excellent communication, coordination, and interpersonal skills.
- Positive understanding of clinical protocols, patient care standards, and healthcare compliance.
- Proficiency in MS Office, operational reporting, and performance monitoring.
- Ability to manage multiple centers and drive operational excellence.

Preferred Experience
- Experience in managing multi-branch healthcare or clinic operations.
- Experience in coordinating with doctors, nurses, and clinical support teams.
- Knowledge of clinical quality management and operational process improvement.

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