About the Role

We are looking for an experienced Senior Architect with strong expertise in Microsoft Dynamics 365 and Contact Center as a Service (CCaaS) to join the Wipro DoP engagement. The ideal candidate should have strong technical and architectural capabilities, with the ability to design and implement enterprise-level solutions, provide technical leadership, and build a competency around Microsoft Dynamics 365 and CCaaS technologies. The candidate should be capable of driving solution architecture, defining technical strategies, guiding implementation teams, and establishing best practices for the competency.

Responsibilities

- Lead the overall solution architecture and technical design for Microsoft Dynamics 365 and CCaaS implementations.
- Design scalable, secure, and enterprise-grade solutions aligned with business requirements.
- Drive architecture discussions, technology selection, and solution roadmaps.
- Establish and build technical competency in Microsoft Dynamics 365 and CCaaS.
- Define architectural standards, frameworks, best practices, and implementation guidelines.
- Lead integration strategies between Microsoft Dynamics 365, CCaaS platforms, and other enterprise applications.
- Provide technical leadership and guidance to development and implementation teams.
- Collaborate with business stakeholders, technical teams, and leadership to translate business requirements into technical solutions.
- Oversee solution delivery, ensuring scalability,



performance, security, and maintainability.
- Mentor technical teams and support capability development within the organization.
- Priority Requirement: We are looking for a strong Senior Architect who can take ownership of the architecture and help build the Microsoft Dynamics 365 and CCaaS competency.
- Immediate joiners with relevant experience are strongly preferred.

Required Skills

- Strong hands-on and architectural experience in Microsoft Dynamics 365.
- Strong understanding of CCaaS (Contact Center as a Service) platforms and architecture.
- Experience designing and implementing enterprise-level CRM and contact center solutions.
- Strong understanding of system integrations, APIs, and enterprise application architecture.
- Experience in technical leadership, solution design, and architecture governance.
- Ability to establish, develop, and lead a technical competency.
- Excellent stakeholder management and communication skills.

Preferred Skills

- Senior Architect / Solution Architect with proven experience in Microsoft Dynamics 365 and CCaaS.
- Someone who can independently drive architecture and competency-building initiatives.
- Candidates with enterprise transformation and large-scale implementation experience will be preferred.
- Immediate joiners are highly preferred.
- Candidates based in NCR or willing to work in a hybrid mode from NCR will be given preference.

📌 Senior Microsoft Dynamics 365 & CCaaS Architect (Delhi)
🏢 Techaivv Technologies
📍 Delhi