About the Role

Job Title: Senior Manager – Food Safety Advocacy & Policy Programs

Department: Public Policy and Government Affairs

Location: Delhi

As Senior Manager – Food Safety Advocacy & Policy Programs, you will lead the company's advocacy on food safety and run its government partnership and policy programs end to end. You will engage regulators such as FSSAI and state food safety departments, shape positions on food safety standards for quick commerce, and design and execute programs with central and state governments across the full policy agenda — not only food safety.

The role sits where regulation meets operations. It suits someone who can turn a policy objective into a well-run program, keep regulators and internal teams aligned, and show measurable outcomes.

Key Responsibilities:

Food Safety Advocacy

- Build and maintain senior relationships with FSSAI leadership, the Ministry of Health and Family Welfare, the Ministry of Food Processing Industries, and state food safety commissionerates.
- Shape the food safety regulatory agenda for quick commerce, advocating for proportionate, workable norms on dark store licensing, labelling, shelf life and cold chain.
- Lead the company's engagement on draft regulations and public consultations through submissions, representations and meetings with policymakers.
- Represent the company in industry associations and coalitions, and build alliances with industry peers on shared food safety positions.
- Position the company as a trusted partner to regulators through joint initiatives such as Eat Right India, consumer awareness campaigns and food handler training.
- Resolve regulatory escalations through constructive engagement with central and state authorities.

Policy Programs (all policy areas)

- Design and run government partnership programs across the policy agenda, including food safety, skilling and apprenticeships, gig-worker welfare, sustainability, MSME and farmer linkages, and digital and consumer initiatives.




- Own each program end to end: scoping, MoUs and approvals, partner coordination, rollout, tracking and reporting.
- Define success metrics for every program and report outcomes to leadership and government partners.
- Identify new program opportunities with central and state governments that support business priorities.

Policy Monitoring & Analysis

- Track food safety regulation and other policy developments relevant to quick commerce, e-commerce and food retail.
- Prepare briefing notes, position papers and impact assessments for internal stakeholders.

Internal Enablement

- Help operations, quality, category and legal teams interpret food safety and program requirements.
- Build internal processes for food safety compliance readiness and program governance.

Events & Representations

- Plan and execute government visits, program launches, food safety awareness campaigns, and stakeholder meetings.
- Prepare speaking points, presentations and reports for leadership engagement with regulators and in policy forums.

Required Qualifications

- 7+ years of experience in food safety regulation, policy advocacy, government programs, or public affairs.
- Working knowledge of the Food Safety and Standards Act, 2006 and FSSAI regulations on licensing, labelling and hygiene.
- A track record of running programs with government partners, from MoU to rollout and reporting.
- Excellent written and verbal communication in English and Hindi (other regional languages a plus).
- Bachelor's degree in Food Science/Technology, Public Policy, Law, Public Health, Economics, or a related field. Master's preferred.

Preferred Skills & Competencies

- Experience in quick commerce, e-commerce, food retail, FMCG or food service.
- Strong program management: planning, timelines, metrics and stakeholder reporting.
- Familiarity with skilling, labour, sustainability or MSME policy schemes.
- Comfort working with operations and quality teams on the ground.
- Solid interpersonal skills, political acumen, and a solution-oriented mindset in a fast-paced workplace.

📌 Senior Manager - Public Policy (Delhi)
🏢 Zepto
📍 Delhi