Senior Manager – Human Resources

Company: Evoluzione

Department: Human Resources

Designation: Senior Manager – HR

Reporting To: Managing Director / CEO

Location: Thousand Lights, Chennai.

Industry: Luxury & Premium Retail

Salary: 75-85k MCTC

1. Role Overview

Evoluzione is seeking an experienced and agile Senior Manager – Human Resources to lead and strengthen the organisation's people and HR functions.

The role will be responsible for developing and implementing HR strategies that support business growth, enhance employee experience, attract and retain exceptional talent, and build a strong performance-driven culture.

Given Evoluzione's positioning in the premium luxury retail segment, the individual must understand the importance of people, service excellence, brand representation, discretion, grooming, and creating an exceptional customer experience through a motivated and professionally developed workforce.

The Senior Manager – HR will act as a strategic business partner to the leadership team while ensuring effective execution of all HR operations across the organisation.

2. Key Responsibilities

A. HR Strategy & Business Partnership

- Develop and implement HR strategies aligned with Evoluzione's business objectives and growth plans.
- Partner with the leadership team to identify current and future manpower requirements.
- Drive organisational development, workforce planning and succession planning.
- Establish HR policies, processes and practices that support business efficiency and employee accountability.
- Provide strategic HR inputs to management on people-related matters.

B. Talent Acquisition & Manpower Planning

- Lead end-to-end recruitment across retail, merchandising, operations, administration and corporate functions.
- Develop effective recruitment strategies to attract high-quality talent, particularly professionals with premium and luxury retail experience.
- Build a strong talent pipeline for store operations and leadership positions.
- Ensure timely fulfilment of manpower requirements while maintaining recruitment quality.
- Strengthen employer branding and recruitment partnerships.

C. Performance Management & Talent Development

- Design and implement an effective performance management and appraisal framework.
- Establish clear KPIs and KRAs across departments and retail teams.
- Work with department heads to review individual and team performance.
- Identify high-potential employees and develop career progression plans.
- Drive leadership development and succession planning.
- Implement structured performance improvement processes wherever required.

D. Learning & Development

- Develop a structured learning and development calendar.
- Drive training programmes focused on:
- Luxury retail service standards.
- Customer experience and client engagement.
- Product knowledge and brand awareness.
- Communication and interpersonal skills.




- Professional grooming and workplace etiquette.
- Establish onboarding and induction programmes for new employees.
- Measure training effectiveness and its impact on employee and business performance.

E. Employee Engagement & Culture

- Build a positive, inclusive and performance-oriented workplace culture.
- Develop initiatives to improve employee engagement, motivation and retention.
- Conduct periodic employee feedback surveys and engagement initiatives.
- Establish effective internal communication channels.
- Promote professionalism, accountability, collaboration and respect across teams.
- Actively work towards creating an employee experience consistent with Evoluzione's premium brand identity.

F. Retail HR & Store Operations

- Partner closely with store management to ensure optimal manpower deployment and workforce productivity.
- Monitor attendance, punctuality, leave management and staff scheduling.
- Drive retail team discipline, grooming and professional conduct.
- Support store managers in people management, conflict resolution and performance improvement.
- Monitor employee attrition and develop targeted retention strategies.
- Ensure HR processes are effectively implemented across all retail locations.
- Understand the dynamics of premium retail, including seasonal manpower requirements and business fluctuations.

G. Compensation, Benefits & Payroll

- Oversee payroll processing, salary administration and statutory compliance.
- Develop and periodically review compensation structures and salary benchmarks.
- Administer employee benefits, incentives and rewards programmes.
- Ensure accuracy and confidentiality of employee compensation records.
- Support annual budgeting and manpower cost planning.

H. Employee Relations & Statutory Compliance

- Ensure compliance with applicable labour laws and employment regulations.
- Manage employee grievances, disciplinary matters and workplace investigations.
- Oversee employment documentation, HR records and employee lifecycle processes.
- Ensure appropriate implementation of POSH policies and related workplace requirements.
- Manage employee separation, exit formalities and exit interviews.
- Maintain a fair, transparent and legally compliant working environment.

I. HR Systems & Process Excellence

- Establish and streamline HR policies, SOPs and documentation.
- Introduce or strengthen HR technology and employee management systems.
- Develop HR dashboards and management reports.
- Track HR metrics including attrition,



absenteeism, hiring efficiency, manpower cost and employee productivity.
- Drive continuous improvement in HR processes and operational effectiveness.

3. Key Performance Indicators (KPIs)

The Senior Manager – HR will be evaluated on the following parameters:

1. Recruitment efficiency and timely closure of vacancies.
2. Employee retention and reduction in avoidable attrition.
3. Employee engagement and workplace satisfaction.
4. Effectiveness of performance management systems.
5. Training effectiveness and employee development.
6. Payroll accuracy and timely processing.
7. Statutory compliance and HR governance.
8. Retail manpower productivity and workforce stability.
9. Leadership pipeline and internal talent development.
10. HR process efficiency and management reporting.

4. Qualification & Experience

- MBA / PGDM in Human Resources or equivalent qualification.
- 10–15 years of overall HR experience, with at least 3–5 years in a managerial or senior leadership capacity.
- Experience in premium retail, luxury retail and fashion industries
- Strong exposure to multi-location HR operations and retail workforce management.
- Experience in recruitment, employee relations, performance management, payroll, statutory compliance and learning and development.
- Demonstrated ability to work closely with senior management and business leadership.

5. Desired Competencies & Attributes

- Strong leadership and people management capabilities.
- Excellent communication, interpersonal and relationship-building skills.
- High degree of professionalism, integrity and discretion.
- Strong business acumen and strategic thinking.
- Ability to manage both strategic HR initiatives and hands-on operational responsibilities.
- Strong problem-solving and decision-making abilities.
- Organised, detail-oriented and process-driven.
- Ability to influence stakeholders and drive change.
- Appreciation for premium customer service, luxury retail culture and brand values.

6. Success Expectations The successful candidate will be expected to:

- Build a robust and dependable HR function that supports Evoluzione's growth.
- Create a strong talent pool of professionals who reflect the brand's premium positioning.
- Establish a culture of accountability, ownership and service excellence.
- Improve employee retention and workforce productivity.
- Develop a professional and consistent HR framework across the organisation.
- Position HR as a strategic business partner rather than merely an administrative function.

The ultimate objective is to build a people-first, performance-driven organisation where every employee represents the quality, values and experience that Evoluzione stands for. If you are interested in exploring career opportunities with Evolv Clothing, kindly share your updated resume at [email protected].

📌 Senior Human Resources Manager (Chennai)
🏢 Evolv Clothing
📍 Chennai