Job Title: Senior Executive - Customer RelationsExperience: 4 to 8yrsResponsibilities: 1) Pre- Disbursement Activity:· Handling foot falls at the dealerships.

· Participating in activities conducted by the dealer.

· Lead generation through promotional activities conducted by SFL.

· Generating leads through referrals.

· Dealer interaction for marketing specific schemes.

- Disbursement:

· Collection of invoice

· Insurance cover note and other respective papers.

· Processing of loan documents for approval.

· Payment of the finance amount.

- Post Disbursement:

· Re Collection of amount and relevant documents.

· Collection of registration certificate.

· Collection of insurance policy.

- Recovery Management:

· Responsible for initiating repossession proceeding,



maintain records of collection and status of accounts.

- Customer relations and cross selling:

· Responding to customer queries and grievances and providing timely information and redressal.

· Exploring favorable cross selling opportunities with the customers.

Skills Required:· Valuable communication skills and presentation skills.· Marketing and negotiating skills.

· Knowledge about latest products in the market and ability to adapt to changes.

· Organizing and Enthusiasm ( Positive Energy and Focus )

· Logical reasoning and able to perform in enterprising roles

· Risk analysis and management.

📌 Senior Executive - Customer Relations (Kerala)
🏢 Sundaram Finance
📍 Kerala