About Hoffice

Hoffice is a premium managed workspace in Calicut, in a beach-facing building at Coxswain 23. We host founders, agency owners, growing teams, and GCC business owners with Kerala operations.

The role

You will own the member experience at Hoffice from the first enquiry to long-term renewal. You lead the floor, set the service standard, and mentor our Junior Community Manager. You will be the trusted point of contact for founders and senior business owners, and you will shape how Hoffice feels as it grows.

What you'll do

- Own the end-to-end member journey: onboarding, daily experience, retention, and renewals
- Build and maintain direct relationships with members, including founders and senior business owners
- Lead, mentor, and set standards for the Junior Community Manager and the front-of-house routine
- Plan and run member events and introductions that make the community useful, not just busy
- Manage the occupancy experience: space readiness, member allocation, and the details that keep members happy
- Spot risks early, resolve escalations calmly, and turn member feedback into practical improvements
- Work with the Hoffice leadership team on service standards, processes, and member communication
- Track member satisfaction, renewals, and issues, and report clearly on what is working

What we're looking for




- 2 to 4 years in community management, hospitality, or premium client-facing management
- Proven experience leading or mentoring a team member, even informally
- Real ease with founders and senior business owners: you are credible, composed, and never intimidated
- A retention mindset: you know that a good renewal is earned daily
- Robust judgment under pressure and a calm hand with difficult conversations
- Excellent organisation and follow-through, with attention to detail that members notice
- Fluent in English and Malayalam, spoken and written
- Based in Calicut and able to work in person

What you'll get
- A senior role with real ownership of the member experience, not a supporting seat
- A premium, beach-facing workplace and a professional environment
- Direct access to leadership and a voice in how Hoffice is run
- The chance to build and lead the community team as Hoffice grows
- Regular contact with founders and business owners from across Kerala and the GCC
- A small, close team that values standards and good people

How to apply Send your CV to [email protected] or message us on WhatsApp at +91 96333 32122. Tell us in a few lines about a member or client relationship you built and kept. Learn more at hofficeglobal.com.

Work Location: In person

📌 Senior Community Manager (Kozhikode)
🏢 HOFFICE
📍 Kozhikode