Job Details

Job Title: Senior Associate/Lead

Job Location: Chennai

Work Model: WFO

Candidate Expectations

Total Experience and Relevant: Overall 5+ years of experience

Candidate Location- India

Skills- OTC, Collections, Credits

Education and Certification

Qualification: Any Graduation

Detailed Manage high-value, late-stage, and complex delinquency accounts (e.g., 90+ DPD, charge-off risk, legal referral queues).

Execute advanced skip-tracing techniques for hard-to-contact cCanadatomers and update account records accordingly.

Negotiate structured repayment plans, settlements, and hardship arrangements within expanded authority limits.

Achieve and consistently exceed daily, weekly, and monthly collections targets across assigned portfolios.

Manage post-promise follow-up calls to ensure payment commitment fulfillment and reduce broken promise rates.





Share best practices on objection handling, call opening/closing, and skip-tracing with the broader team.

Maintain consistently high QA scores and serve as a benchmark for call quality standards on the floor.

Ensure full compliance with client-specific collections policies, and data privacy regulations

Provide end-of-shift account stat Canada reports and flag high-risk accounts to the Team Lead proactively.

Support the Team Lead during absence or high-volume periods by taking on queue monitoring or real-time adherence tasks.

Must Have

Experience Handling Canada Client Accounts Preferred. Exposure to B2B collections is a plCanada.

📌 Senior Associate/ Lead- OTC - GO/JC/4973/2026 (Chennai)
🏢 Golden Opportunities
📍 Chennai