Job Specification

Qualification : Any Graduate

Experience : Minimum 2 to 4 years in Reputed Health care originations

Skills : Communication Skills, Interpersonal Skills, Professional knowledge, Emotional Stability & Behavioral Approach, Time Management, Typing Skills, Computer Knowledge MS – Office.

ON ADMISSION:

- To make sure that the allocated room is clean and ready with requite room facilities / amenities.
- To ensure that the patient and attendees are oriented well about the facilities available in the wards and about the institution.
- To place door card with patient UHID and Consultant.

WARD RESPONSIBILITIES:

- To attend Morning Ward huddle
- To prepare bed status on the notice board
- To keep the ambience neat and tidy
- To Update the billing card with the usage details of equipment etc.,
- To send supplementary billing card to the billing department within 5 days
- To maintain the patient’s case sheet neatly with all the necessary documents and seal the consultants name in the appropriate document.
- All VIP arrivals in the hospital to be informed to HOD / General Manager.
- To obtain billing clearance for patients before surgery / major procedure.
- To intimate Against Medical Advice (AMA) details to HOD and GM office.

DISCHARGE:

- Assist doctor in typing discharge summaries from the day of admission
- To coordinate with the DMO / Consultants to complete the discharge summary.
- To make sure that the summary has appropriate ICD coding
- To organize DPEP for the discharge confirmed Ortho and Cardiac patients
- To ensure that the Clinical pharmacist checks the discharge medicine before discharge summary is finalized.
- To orient the discharge TAT process (Cash / Credit) to the patients / family.
- To distribute feedback form to the patients
- To submit the billing card to billing section with summary for credit patient
- To ensure that the hospitalization bills are settled before dispatch of reports
- To handover the discharge summary and reports to the patient
- To explain the pending reports,



if any and to issue the pending report authorization form.
- To explain the review date and fix the appointment
- To submit one copy of the discharge summary to OPD for referral discharges
- To coordinate with the clinical pharmacist to explain the medication for the patient.
- To collect filled up feedback forms and hand over it to GR department
- Compliance to 4 initiatives Fond farewell, Discharge in 60 min, Service Excellence Standards and Patient feedback
- To handover investigation slip to patient for test to be carried out during their review visit

IN CASE OF SICK / EXPIRED PATIENT :

- To inform the patient‘s attendees
- To help the relatives / attendees
- To speed up the billing process

TRANSFER IN AND OUT :

- To coordinate with admission counter and wards for shifting the patients through share points.
- To check for double occupancy

CRITICAL CARE UNITS :

- To do registration for current born baby.
- Birth intimation to be given to MRD.
- To co-ordinate with admission counter and wards for patient transfer.
- To follow the forms like Consent / Critical illness form etc.,
- In case of expiry / AMA

1. To help the relatives / attendees
2. To speed up the billing procedure within 1 hour.
3. To pass the death information to concerned departments through mail.

- In case of MLC death, photocopies of patient death summary and death certificate to be handed over to Security Office.
- To maintain all records pertaining to ACE.
- To prepare ACE reports without delay.

GENERAL:

- To report for duty on time in appropriate grooming standards.
- To intimate leave to the Supervisor well in advance
- To dispatch discharge patient case sheet to MRD within 24 hrs of discharge.
- To update the discharge process time tracker on a daily basis and to notify the reason for delay in appropriate column.
- To track the discharge TAT for cash and credit patient and average discharge TAT for total discharges
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To do any other jobs assigned by superior due to exigencies of work

📌 Secretary (Tiruchirappalli)
🏢 Apollo Group
📍 Tiruchirappalli