Job tittle : SAP Service Management Functional Support Consultant

Experience: 10+ Years

Location: Bengaluru (Remote)

Employment Type: Contract

Work Timings: 3:30 PM 12:30 AM IST

We re hiring for one of the top IT services companies.

SPADTEK Solutions is proud to collaborate with leading IT organizations to source exceptional talent for their full-time and Contract positions. Client/Implementation Partner is a globally recognized IT services and consulting company, trusted by Fortune 500 clients and enterprises worldwide. With a strong presence across cloud, data engineering, AI, and digital transformation and is known for delivering cutting-edge solutions that drive business growth and innovation.

Working on enterprise-scale projects with global clients. Exposure to next-gen technologies across cloud, data, and digital platforms. A culture that values continuous learning, collaboration, and career growth.

Being part of a company consistently ranked among the top IT employers. If you are an experienced professional seeking a long-term career opportunity with one of the industry s most respected names, this is your chance to join top IT services company through SPADTEK Solutions.

Job Summary

We are looking for an experienced SAP Service Management Functional Support Consultant with strong hands-on experience in SAP S/4HANA Service Management, application support, and cross-functional integration.

The ideal candidate should have extensive experience in providing L1, L2, and L3 application support, configuring and supporting end-to-end service management processes, and troubleshooting complex business scenarios.

The consultant will support a client operating on SAP S/4HANA in an outsourced manufacturing and logistics environment, where manufacturing operations and logistics execution are managed by contract manufacturers and third-party logistics providers.

Candidates should have strong functional knowledge of service processes, including service quotations, contracts, service orders, confirmations, pricing, billing, warranty management, repair, replacement, and external service procurement.

Key Responsibilities 1. SAP Service Management Functional Support &

- Configuration

- Provide hands-on L1, L2, and L3 functional support for SAP Service Management.




- Configure, maintain, and support end-to-end SAP S/4HANA Service Management processes.
- Support service requests, service quotations, service contracts, service orders, confirmations, pricing, and billing processes.
- Configure service transaction types, item categories, partner determination, status management, organizational assignments, and approval workflows.
- Support service execution processes, including repair, replacement, warranty assessment, and service completion.
- Analyze business requirements and provide appropriate SAP functional solutions.

2. Warranty, Equipment &
- Master Data Management

- Support warranty management processes, including warranty determination and validation.
- Manage chargeable and non-chargeable service scenarios.
- Define and support equipment, serial number, installed-base, customer, product, and service master data.
- Support service-parts fulfillment, returns management, serial-number tracking, and inventory reconciliation.
- Troubleshoot master data and transaction-related issues affecting service operations.

3.

Application Managed

Services (AMS)

- Provide functional support in an Application Managed Services (AMS) environment.
- Manage incidents, service requests, problem tickets, and change requests.
- Perform root cause analysis and provide permanent solutions for recurring issues.
- Coordinate with technical teams and business stakeholders to resolve functional and integration-related issues.
- Work with ServiceNow for incident management, ticket tracking, and service request management.
- Ensure adherence to SLA commitments and support delivery timelines.

4. Cross-Functional Integration &
- Third-Party Systems

- Support integration between SAP Service Management and SAP Sourcing &
- Procurement, Finance, and Controlling.
- Work on integration scenarios involving third-party logistics providers,



contract manufacturers, and external repair organizations.
- Define and troubleshoot interfaces between SAP S/4HANA and external applications.
- Support end-to-end business processes involving service parts procurement, inventory, logistics, returns, and financial postings.
- Coordinate with integration and technical teams to resolve interface failures and data inconsistencies.

5. Implementation, Testing &
- Stakeholder Coordination

- Participate in functional workshops and requirement-gathering sessions.
- Prepare functional specifications, configuration documents, and process documentation.
- Support functional testing, integration testing, UAT, and regression testing.
- Coordinate defect resolution and validate business processes before deployment.
- Provide deployment, post-go-live, and ongoing production support.
- Collaborate with business users, technical teams, and external service partners.

Required Technical Skills &

- Qualifications

- Minimum 10+ years of overall SAP functional experience.
- At least 4+ years of hands-on experience in SAP Service Management.
- Strong experience implementing and supporting SAP S/4HANA Service Management.
- Ability to work in an SAP S/4HANA 2025 release environment.
- Extensive experience in Application Managed Services (AMS) and production support.
- Strong understanding of service quotations, service contracts, service orders, confirmations, pricing, and billing.
- Hands-on experience with warranty management, repair, replacement, and external service procurement.
- Experience working with ServiceNow for incident and ticket management.
- Solid understanding of integration with SAP Sourcing &
- Procurement, Finance (FI), and Controlling (CO).
- Experience with third-party integrations, including logistics providers, contract manufacturers, and external repair organizations.
- Knowledge of service-parts fulfillment, returns, equipment management, serial-number tracking, and inventory reconciliation.
- Experience in functional configuration, troubleshooting, root cause analysis, and end-to-end process support.
- Strong communication, analytical, documentation, and stakeholder-management skills.

📌 SAP Service Management Functional Support Consultant (India)
🏢 Spadtek Solutions
📍 India