Role & responsibilities

- Domain blueprint and target architecture
- Produce and maintain domain target blueprint: capability platform mapping, reference architecture, key integration/data flows, and transition states.
- Translate strategic direction into architecturally coherent roadmaps (sequenced, dependency-aware, and anchored in platform choices).
- Architecture governance and decision velocity
- Ensure initiatives enter through the front door with crisp problem statements, options, and decision-ready recommendations.
- Actively manage exceptions (principal deviations) with ADRs, risk acceptance, and retirement plans.
- Portfolio, APM, and simplification outcomes
- Identify duplication and drive consolidation/retirement candidates (especially around CRM/sales tools, customer data, and local add-ons”). Quantify simplification impact (run-cost avoidance, tech debt reduction, complexity reduction) and feed it into prioritisation.
- Data, integration, and customer truth
- Align with the customer data architecture: master data, golden record approach, duplication controls, and integration patterns from multiple ERP instances into CX.
- Work with Data/Information Architecture to ensure governed customer/master data and ensure analytics has a trusted foundation.

- Vendor / delivery control
- Create architectural guardrails and scope clarity needed to shift from vendor-led build to Symrise-owned product/platform governance.
- Support the CX support/RFP shaping: scope definition, standards,



“definition of done” and ensure vendors don’t reintroduce technical debt

Preferred candidate profile

- End-to-end commercial processes (B2B): lead-to-prospect, opportunity-to-quote, quote-to-cash / order-to-cash, and how sales execution actually works
- Pricing + deal execution domain knowledge: value-based pricing concepts, price setting & governance, deal guidance, discount/rebate structures, and the practical implications for future CPQ
- Contracting / commercial transaction tooling & flow: CLM / e-sign (e.g., DocuSign)
- Customer experience & engagement mechanics: account/contact management, activity/interaction tracking, customer journey touchpoints, segmentation, and omnichannel basics
- Commercial analytics that matter - how insights feed back into execution
- Cross-domain dependencies - Sales/Marketing processes depend on ERP (orders, pricing conditions, billing), R&D; / product development (brief-to-sample / project-based selling), Supply Chain
- Deep CRM / SAP CX suite architecture understanding (C4C/CDC/SMC/EPPM, licensing/module modelling, upgrade paths)
- Strong application portfolio simplification track record (cost/risk/usage driven rationalisation)
- Target architecture + roadmap design (35y) that is executable
- Governance muscle: ADRs, decision facilitation, exception management
- Vendor management and delivery governance (prevent customisation debt”)
- Comfortable driving workshops with business stakeholders; capability-led thinking

📌 Sap CrmC Consultant, SAP CX Suite (Chennai)
🏢 Infosys
📍 Chennai