Key Responsibilities

- Make outbound calls to prospective and existing patients to inform them about our healthcare services, packages, and offers, and encourage bookings.​

- Handle inbound calls, answer queries related to doctors, services, timings, and pricing, and guide patients through the appointment process.​

- Schedule and confirm patient appointments, update records, and ensure accurate data entry in the CRM/hospital system.​

- Follow up with patients for appointment reminders, feedback, and upselling relevant health packages where appropriate.​

- Maintain call logs, patient interaction details, and outcomes, and work towards daily/weekly call and conversion targets.​

- Follow all healthcare confidentiality, data protection, and communication guidelines during every interaction.

Work Mode, Location, and Growth

- Work Mode: Work From Home initially; the company may later require work from office based on business needs and performance.​

- Work Hours: Full-time, with the possibility of rotational shifts, weekends, or extended hours depending on patient demand.

- Career Growth:



High performers can be promoted to Front Office Executive roles, handling in-person patient registration, guidance, billing support, and general reception duties at the healthcare facility.

Requirements

Skills and Qualifications

- Minimum 12th pass; a graduate degree in any field is an advantage, especially in healthcare, life sciences, or commerce.​

- 0–2 years of experience in telesales, telecalling, or customer service; healthcare experience is preferred but not mandatory.​

- Excellent verbal communication skills in English and local/regional language, with a polite and empathetic telephone manner.​

- Basic computer knowledge (MS Office, email) and comfort using CRM or hospital management software.​

- Strong listening skills, patience, and the ability to handle objections and rejections positively while staying target-oriented.

Advantages

Remuneration

- Fixed salary based on the communication skills and experience

- Variable pay in the form of incentive slab-wise

📌 Sales Executive (Bengaluru)
🏢 Ziathlon
📍 Bengaluru