Job Summary The Customer Service Executive is responsible for providing excellent customer service, addressing customer enquiries, resolving complaints, and ensuring a positive customer experience through effective communication and service delivery.
Key Responsibilities
- Greet and assist customers in a friendly and skilled manner.
- Handle customer enquiries, complaints, and feedback through phone, email, and face-to-face interactions.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer issues promptly and escalate complex concerns to the concerned department.
- Maintain positive customer relationships and ensure customer satisfaction.
- Coordinate with internal departments to ensure timely resolution of customer concerns.
- Maintain records of customer interactions, complaints, and feedback.
- Follow company service standards, policies, and procedures.
- Identify opportunities to improve customer experience and service quality.
Pay: ₹17,000.00 - ₹18,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund