Position: Retail Trainer

Qualifications: MBA

Industry: Jewelry only

Location: Andheri -Mumbai

Experience: 5 + years of experience in training in Jewelry industry

Overview: The role includes travelling to branches to train new joiners, assess existing staff, and support the organisation’s Learning & Development strategy.

Key Responsibilities:

1. Product & Jewellery Training

- Conduct training on diamonds, gemstones, precious metals, hallmarking and jewellery products.
- Build strong product knowledge and selling confidence among retail teams.
- Ensure teams understand product features, benefits, quality standards and brand guidelines.

2. New Joiner & Store Training

- Conduct structured onboarding and induction programs for new retail employees.
- Travel to stores for classroom and on-the-job training.
- Train employees on store Standard Operating Procedures (SOPs), billing, invoicing and operational processes.

3. Sales & Customer Experience

- Train teams on sales techniques, luxury customer experience, clienteling, customer needs identification, objection handling and conversion.
- Coach employees on professional communication and customer engagement.
- Drive improvements in selling effectiveness and customer experience.

4. Assessment & Performance Development

- Evaluate employees through tests, role plays and practical assessments.
- Identify individual and team-level skill gaps.




- Develop improvement plans and conduct follow-up coaching sessions.
- Track training effectiveness and share performance reports.

5. Learning & Development Content

- Develop and update training manuals, presentations, assessments and learning modules.
- Create engaging and practical training content.
- Keep training material updated with new products, processes and brand standards.

6. Compliance & Brand Standards

- Train employees on operational processes, documentation and compliance requirements.
- Reinforce brand standards and ensure a consistent customer experience across stores.

7. Training Coordination & Reporting

- Coordinate with HR, Retail and Store teams to plan and execute training calendars.
- Maintain training attendance, assessment scores and completion records.
- Prepare regular training reports and highlight improvement areas.

Desired Candidate Profile:

- Experience in retail training, preferably in the jewellery industry.
- Strong knowledge of diamonds, jewellery products and retail operations.
- Valuable understanding of luxury retail sales and customer experience.
- Excellent communication, presentation and facilitation skills.
- Willingness to travel across India for store training.

Interested candidates can share their profiles at:

[email protected]

📌 Retail Trainer (Mumbai)
🏢 Limelight Lab Grown Diamonds
📍 Mumbai